Do you ship outside the U.S.?
We currently are unable to do so because of high shipping cost and customs fees. Hopefully, We can get this figured out soon. However, if you don't making an extra expense to ship outside of the US please contact us before you place an order for more details.
Where is my order?
Orders will ship between 2-3 weeks after they have been received unless they are pre-order items which can take up to 3-4 weeks
If you haven't received a shipping confirmation email after this time frame feel free to contact us. if there's a delay we will contact you and inform you about it.
How fast will i get my order after i get the shipping confirmation?
We ship everything through USPS on priority shipping and will provide a confirmation number so you can track your order! this does not mean your order will get shipped within 2-3 days after ordering, this is how long it could take for your order to arrive after receiving your shipping notification.
If you have received your confirmation and it appears as delivered but it wasn't or if you haven't receive updates within the time frame please contact USPS personally and file a claim for a lost package. We provide a tracking number for your convenience so you'll know its location and you can make arrangements to be available for its delivery. We unfortunately will not refund you for a stolen package , we understand your upset but once the package is received by USPS we unfortunately have no control of how its handled.
We send your package to the address you provide, PLEASE make sure that it is correct and that you email us on ASAP if there are any changes. You will have to pay extra reshipment fees for the mistake and we really dont want you to do that.
Can I get a refund/exchange?
Because of the nature of personal use of our products we cannot accept exchanges, return or refunds. ALL SALES ARE FINAL. However, if you'd like to cancel your order BEFORE it ships we will happily refund you. If you receive an incorrect item we will send you the correct item at no cost to you and you can keep the item that was sent to you by mistake. Depending on the nature of our mistake we might ask for photo proof but we will email you further if needed.
Do you do wholesale or review discounts?
We do provide wholesale prices but not all of our products will be part of the wholesale list as some of them are exclusive to our online site. Please contact us directly for more info. Review discounts, are available depending on the nature of your project context. Of course, a discount is only provided in exchange of an honest review not a biased one. Any feedback will allow us to improve our quality and is always welcomed.
GENERAL BOMB INFO
When will you restock?
We restock in intervals to make sure we are able to meet shipping time frames. We will update on Instagram [@brewbles ] when we do our next restock as well as other shop announcements! follow us for more news!
Are your products vegan/animal friendly?
YES! we make sure that all the materials we use and products we make are Vegan and animal friendly. We do not support animal testing and will always make products that are safe for everyone to use.
My bombs are soft and didn't fizz?
To prevent this from happening please store your bombs in a dry cool place, any exposure from humidity may cause the bombs to activate early and wont fizz in your bath. You could still dissolve an activated bomb for the essential oils and bath scents but it wont fizz. We apologize but we are not responsible for early activation once you receive your items or because of weather implications in your area.
Please use our products within 8 months of receiving them to ensure freshness.
DISCLAIMERS AND SAFETY
While all our products are Vegan, organic and skin safe, they are for external use only and are not edible.
Please keep out of the reach of children and pets. Some of our products contain foaming agents , relaxing bath salts and essential oils that are bitter to taste and may upset your stomach if ingested.
Please test out on a small area before use. if any rash or other skin sensitivity ensues please discontinue use. We try to use as many organic ingredients on our products however not everyone has the same skin type. Please check out ingredients list for more info.
Because of all the butter and oils in our products your bath may become a bit slippery, please have caution when entering or exiting your bath.
We are not responsible for any injuries or issues that may arise because of the misuse of our products. By purchasing from our site you automatically agree to all the rules and policies stated above.
Please contact us if any other questions arrive or for any other inquiries. we will be happy to answer any!